Updated 28 August 2026

This is a translation provided for convenience. Only the French version is legally binding.

Terms of Sale

Version applicable during the private beta.

Preamble

These terms of sale (the "Terms of Sale") govern paid subscriptions to Quiet Metrics (the "Service"), published by Alexandre Ribes, a sole trader operating under the business name La Boîte à Code, SIRET 840 048 680 00051, VAT FR13840048680 (the "Publisher"). Full contact details appear in the legal notice.

Articles 1 to 17 form the common core. Articles 18 to 22 apply only to consumer Clients, with the exception of article 20 which also applies to non-professional Clients. Articles 23 to 25 apply only to professional Clients.

Common core

Article 1. Definitions

• Client: the natural or legal person holding the subscription.
• Consumer Client: the natural person who subscribes for an exclusively personal project, for purposes unrelated to their commercial, industrial, craft, professional or agricultural activity.
• Professional Client: the natural or legal person who subscribes in the course of their professional activity.
• Non-professional Client: the legal person who subscribes for purposes outside a professional activity, in particular an association, a trade union or a works council. They benefit from the protection against unfair terms provided for in article L. 212-2 of the French Consumer Code and from the renewal rules of article L. 215-3 of the same code; articles 23 to 25 do not apply to them.
• Authorised user: the person to whom the Client grants access to their account, after they have accepted an invitation received by email. The Client is responsible for the acts of their Authorised users as for their own (see article 3 of the Terms of Use and the "Members" row of the Plans table).
• Measured visitor: the internet user whose visit or event is measured on one of the Client's sites; they are not a party to the subscription contract.
• Event: a page view or a custom event received by the Service, across all sites of the account.
• Plan: the chosen package, which determines in particular the quotas, the number of sites, the features and the retention.

Article 2. Personal or professional context of the subscription

Creating a free account and using the beta are governed by the common Terms of Use. They do not yet qualify the Client as a consumer or a professional.

Before their first paid Checkout, the Client makes a mandatory, non-pre-ticked choice between:

• "Personal project: unrelated to a professional activity";
• "Non-professional organisation: association, trade union, works council";
• "Professional activity: for my company, my business or an organisation".

The criterion is the actual purpose of the subscription, not the possession of a SIRET number, a VAT number or a particular payment card. A person with a professional activity remains a consumer when they genuinely subscribe for a private project unrelated to that activity. Conversely, a natural person subscribing for their business acts as a professional, even if they do not yet sell products or services.

The choice, its date and the accepted version of the Terms of Sale are recorded. It can be corrected before the order. An inaccurate declaration cannot deprive a person of the mandatory protections corresponding to their actual situation.

The online professional path asks for the legal name and a SIRET number. The intra-Community VAT number is optional where none exists. As the form currently stands, self-service professional subscription is intended for entities holding a SIRET number; other professionals should contact support before ordering.

The non-professional path asks only for the organisation's legal name. Not being VAT-registered, it declares no intra-Community VAT number and its prices are displayed inclusive of all taxes.

Article 3. Private beta and single Stripe trial

During the private beta, access is free after the Publisher's approval. No paid subscription, payment method or automatic charge is created. Participants are informed at least 30 days before the end of the beta. Continuing with a paid plan requires a separate order.

Outside the beta, creating an account triggers no trial and entails no payment obligation.

On the first subscription to a Plan, a 14-day trial period with no charge is granted once only, provided the Client has never benefited from a free trial period on the Service, whatever account was used. The subscription contract is concluded at Checkout; Stripe keeps the payment method and displays the price, the frequency and the date of the first charge. Absent an applicable cancellation or withdrawal, the first paid period starts automatically on the stated date. The trial itself is neither renewable nor re-granted after a termination or a new subscription.

Article 4. Formation of the order

Before reaching Stripe Checkout, the Client:

1. chooses their personal or professional context;
2. fills in the requested billing information;
3. chooses a Plan and a monthly or annual frequency;
4. expressly accepts these Terms of Sale and the DPA, and acknowledges having read the privacy policy.

Stripe Checkout summarises the essential characteristics, the frequency, the price, the taxes, any trial and the date of the first charge. The wording "order with an obligation to pay" is displayed immediately above the confirmation button. The order is concluded when Stripe confirms the subscription.

The Publisher keeps on the account the date of acceptance, the contractual version and the declared context. Order details and invoices are also available in the Stripe portal.

Article 5. Plans, prices and taxes

The features and prices in force are presented in the application and then confirmed by Stripe before the order. Professional prices are displayed exclusive of tax. Prices intended for consumers and non-professionals are displayed inclusive of all taxes, French tax included; for a person residing in another Member State of the Union, the applicable rate is that of their country and the final amount, displayed before confirmation, may therefore differ from the announced amount.

The number of Members is the number of people who can access the Client's account, including the holder. A member gains access only after accepting an invitation received by email; they then hold the viewer role, which lets them view the account's statistics, with no access to billing, white labelling, or the list of members. From the Agency Plan onwards, the Client can give a member the manager role, which additionally lets them create and edit sites, though never delete one. The Client can revoke access at any time, and a member can leave the account on their own initiative. A plan downgrade suspends all access, which the Client reopens within the limits of their new plan. The Client can also give a third party, without opening them an account, a view of their statistics through a shared dashboard, password-protected and revocable, available from the Pro Plan onwards. The white label feature allows the Client's logo, name and colour to replace the Publisher's on shared dashboards and email reports; it is specific to the Agency Plan.

The retention period of each Plan covers both detailed events and statistical aggregates.

A professional Client established in another Member State of the Union warrants the validity of their intra-Community VAT number in the VIES database on the date of each invoice; failing a valid number, French tax is applied. If the tax authorities challenge a reverse charge because of inaccurate information supplied by the Client, the Client reimburses the Publisher for the corresponding tax, penalties and interest.

The Client checks the accuracy of their identity, address and tax information. Stripe provides the payment, invoicing and tax calculation infrastructure configured by the Publisher; Stripe is not the seller of the Service and does not replace the Publisher as the contracting party.

The frequency is monthly with no minimum term, or annual with the discount displayed before the order. A price change does not affect a period already paid for.

Article 6. Payment and invoices

The payment method is handled by Stripe. Instalments are charged automatically at the beginning of each period, after any trial. Invoices and payment method management are available in the Stripe portal accessible from the Subscription page.

Invoices addressed to a professional Client carry the particulars required by article L. 441-9 of the French Commercial Code, including the late payment interest rate and the amount of the fixed recovery indemnity mentioned in article 23.

The Client authorises the Publisher, through Stripe, to present the instalments corresponding to the chosen Plan until its termination. Payments are subject to the applicable security and authentication checks.

Article 7. Quotas and overages

The monthly Event quota is assessed across all sites of the account. The application displays consumption and sends alerts at the planned thresholds, in particular at 80% and 100%.

Up to 120% of the quota, Events are analysed normally: this is a grace zone, not a revocable tolerance.

Beyond 120%, they continue to be analysed as long as the limitation measure described below has not been activated.

After two consecutive months above the quota, the Publisher may activate an announced limitation. Events received beyond 120% of the quota then cease to be analysed: they remain counted and displayed as ignored, so that nothing is lost silently. Returning below the quota or moving to a suitable Plan ends this limitation.

No data already collected is deleted merely because of an overage.

Article 8. Plan change

Plan changes are made from the Stripe portal. Moving to a higher Plan may be immediate with proration. Moving to a lower Plan normally takes effect at the next renewal date. The limits and retention periods of the new Plan apply from its effective date.

Article 9. Term and termination by the Client

A monthly subscription is concluded for one month and renews monthly. An annual subscription is concluded for one year and renews annually. There is no commitment beyond the chosen period.

The Client may cancel during the trial or terminate from the Subscription page, which opens an online termination page: a summary of the plan, of the effective date and of what happens to the data, then a confirmation. An acknowledgement of receipt stating the effective date is sent on a durable medium. Termination remains reversible from the same page as long as the period already paid for is running: resuming continues the current subscription, with no new contract, no new trial and no immediate payment. The Stripe portal remains available for the payment method and invoices. Save where a legal right produces another effect, termination takes effect at the end of the period already paid for and no new charge is presented.

Article 10. Non-payment

Where a payment fails, Stripe may retry and the Publisher informs the Client. If paid access ends without regularisation:

• notice is given before any suspension;
• access may be suspended from the fifteenth day;
• the account may be closed from the seventy-fifth day, after a further notice of at least seven days.

Where the Publisher ends access for a reason other than non-payment, in particular under article 10 of the Terms of Use, the amounts corresponding to the period already paid for and not provided are refunded on a pro rata basis within fourteen days.

Irreversible stages are deferred where the corresponding notice could not validly be given. Before suspension or closure, the Publisher also checks that Stripe does not report a subscription still being billed.

Article 11. End of access, reversibility and deletion

On the expiry of an unconverted free trial, of a terminated subscription, or following a withdrawal exercised in accordance with article 18, collection stops. Unless immediate deletion is requested, the account and its statistics remain viewable and exportable in CSV for 30 days before closure.

In the event of non-payment, CSV export remains available from the suspension screen until the closure provided for in article 10. The API is guaranteed only for as long as the account and the corresponding tokens remain active.

On closure, the data is deleted in accordance with the DPA, subject to the contractual evidence and legal obligations the Publisher must retain. It is for the Client to carry out their exports before the announced deadline.

Article 12. Client's obligations

The Client complies with the Terms of Use, protects their access and measures only sites for which they hold the necessary rights. They send no directly identifying or sensitive data in custom Events.

The Client remains responsible for informing their Measured visitors, for choosing the legal basis and for the settings they enable. The DPA governs the parties' respective obligations regarding personal data.

The Client remains controller for the data of visitors collected by their sites. It is for the Client to open access only to persons authorised to view that data, and to revoke it without delay once that authorisation ends.

Article 13. Personal data

Account data is processed in accordance with the privacy policy. For measurements processed on behalf of the Client, the Publisher acts as processor under the conditions of the DPA, which forms part of the contract.

Article 14. Availability, support and conformity of the Service

The Publisher undertakes to provide the Service in accordance with its description and with the use that can legitimately be expected of it. Support is provided by email on working days.

With regard to professional Clients only, the Publisher does not warrant uninterrupted availability or the complete absence of errors, and assumes no obligation of result as to the continuity of the Service. This restriction may not be relied upon against a consumer Client or a non-professional Client, who retain in full the statutory guarantee of conformity set out in article 19.

Web analytics provides statistical indicators and not a certified count. The scripts and SDKs are designed to fail without blocking the Client's site if the Service is unavailable.

Article 15. Intellectual property

The Publisher remains the owner of the Service, its interfaces and its trademark. The Client receives a personal, non-exclusive and non-transferable right to use the Service for the duration of their access. The SDKs published under the MIT licence remain subject to that licence. The Client's measurement data remains theirs.

Article 16. Common liability and force majeure

Each party is liable for the damage caused by its breaches under the general law. No provision excludes a liability that cannot lawfully be limited, in particular in the event of wilful misconduct, gross negligence, harm to physical integrity, or breach of the data protection obligations attributable to it. The limitations specific to professional Clients appear in article 24 and may not be relied upon against any other Client.

Obligations that are prevented are suspended during a force majeure event meeting article 1218 of the French Civil Code. The prevented party informs the other as soon as possible and limits the consequences of the event.

Article 17. Amendment, governing law and miscellaneous

The Publisher may amend these Terms of Sale. Substantial changes are notified at least 30 days before they take effect, save in the event of a legal or security emergency.

A Client who refuses a substantial change may terminate free of charge up to its effective date. The amounts corresponding to a period already paid for and not provided are refunded on a pro rata basis within fourteen days.

A price change is notified at least 30 days before the renewal date concerned, applies only to periods starting after that date, and opens the same right of free termination.

Article 21 deals with a distinct question: the modification of the Service itself, not of the contract.

The invalidity of one provision does not affect the others. Failure to rely on a right does not amount to a waiver.

These Terms of Sale, the Terms of Use, the DPA and the items confirmed at Checkout form the contract. In the event of a discrepancy: the DPA prevails on any question concerning personal data processed on behalf of the Client, these Terms of Sale on any question concerning the paid subscription, and the Terms of Use for the rest.

The contract is governed by French law, without depriving a consumer or non-professional Client of the mandatory protections they enjoy.

Provisions specific to consumer Clients

Article 18. Right of withdrawal

A consumer Client has 14 days from the conclusion of the subscription to withdraw without giving reasons and without cost.

By expressly requesting immediate performance, they may use the Service during that period without losing their right, the subscription contract not being fully performed. If they withdraw, they then remain liable for an amount proportionate to the service provided up to their decision. Where the trial period with no charge covers the withdrawal period, no amount is due.

The Client may use the "Withdraw from your contract" feature on the Subscription page or send an unambiguous statement to Protected contact detail: enable JavaScript to reveal it. A timestamped acknowledgement of receipt is sent to them and the subscription is stopped immediately in Stripe.

The Publisher refunds all amounts paid, less where applicable the proportionate amount mentioned above, by the same payment method and at the latest 14 days after receiving the decision to withdraw.

The model withdrawal form is reproduced in the order confirmation sent on a durable medium after subscription. Its use is not mandatory where the Client uses the online feature or another unambiguous statement.

Article 19. Statutory guarantee of conformity for digital services

STATUTORY GUARANTEE OF CONFORMITY

The consumer is entitled to the statutory guarantee of conformity where a lack of conformity appears within one month for a monthly subscription and one year for an annual subscription, each renewal opening a new period, from the supply of the digital content or digital service. During that period, the consumer need only establish the existence of the lack of conformity and not the date on which it appeared.

The statutory guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during that same period.

The statutory guarantee of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract with a full refund in exchange for giving up the digital content or digital service, if:

1° The trader refuses to bring the digital content or digital service into conformity;

2° Bringing the digital content or digital service into conformity is unjustifiably delayed;

3° Bringing the digital content or digital service into conformity cannot occur without cost imposed on the consumer;

4° Bringing the digital content or digital service into conformity causes major inconvenience to the consumer;

5° The non-conformity of the digital content or digital service persists despite the trader's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or to rescission of the contract where the lack of conformity is so serious as to justify an immediate price reduction or rescission. The consumer is then not required to request that the digital content or digital service first be brought into conformity.

In cases where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service with a view to restoring its conformity suspends the guarantee that remained to run until the digital content or digital service is supplied in conformity again.

These rights arise from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A trader who obstructs in bad faith the implementation of the statutory guarantee of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover.

The consumer also benefits from the statutory guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. That guarantee gives the right to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.

Requests are sent to Protected contact detail: enable JavaScript to reveal it. This guarantee applies independently of any commercial warranty.

Article 20. Renewal and termination by the consumer

For an annual subscription with tacit renewal, the Publisher informs the consumer or non-professional Client of the possibility of not renewing the contract, under the conditions of articles L. 215-1 and L. 215-3 of the French Consumer Code:

• the information is sent by dedicated email, separate from any other message;
• it is sent no earlier than three months and no later than one month before the end of the period allowing renewal to be refused;
• it states, in a prominent box, the deadline by which the Client may decline renewal.

Absent compliant information, the Client may end the contract free of charge and at any time from the renewal date. Advances paid after that date are refunded within thirty days, less the amounts corresponding to performance of the contract up to termination. Beyond that period, the amounts due bear interest at the statutory rate.

For a monthly subscription, the information window above is materially inapplicable to a one-month period. Such a subscription may be terminated at any time without notice, taking effect at the end of the current period, under the conditions of article 9.

Termination is carried out from the online termination page mentioned in article 9, without going through a third party, and its acknowledgement of receipt states the effective date. That contractual termination is not to be confused with the statutory withdrawal provided for in article 18.

Article 21. Modification of the digital service for the consumer

A modification going beyond what is necessary to maintain conformity may occur only for a valid reason provided for in the contract, in particular security, legal adaptation, interoperability or technical evolution, at no additional cost to the consumer.

The consumer is informed clearly and comprehensibly. If the modification adversely affects their access to or use of the Service in a more than minor way, they receive the information on a durable medium, with reasonable notice and the possibility of ending the contract free of charge under the statutory conditions and time limits.

Article 22. Complaints, mediation and courts

A complaint may be sent to Protected contact detail: enable JavaScript to reveal it.

To date, the Publisher does not offer paid subscriptions to consumers: online subscription is reserved for business customers. The consumer mediator's contact details will be published here before any consumer offer opens.

Mediation does not deprive the consumer of their right to bring the matter before the competent courts under the applicable mandatory rules.

Provisions specific to professional Clients

Article 23. Late payment by professionals

Any sum unpaid on its due date bears, from the following day and without prior reminder, penalties at the rate applied by the European Central Bank to its most recent refinancing operation, increased by 10 points, and in any event no lower than three times the statutory interest rate.

A fixed indemnity of 40 euros for recovery costs is due as of right for each overdue invoice. Additional compensation may be claimed on production of evidence where the costs incurred are higher.

Article 24. Liability and warranty for professionals

For professional Clients only, the Publisher's total liability for direct and proven damage is capped at the amounts paid excluding tax during the twelve months preceding the triggering event. Loss of operations, of turnover, of customers, of opportunity, or of data not backed up by the Client constitute excluded indirect damage, within the limits permitted by law.

The professional Client indemnifies the Publisher against third-party claims caused by the unlawful operation of their sites, a breach of their obligations as controller, or the prohibited transmission of identifying or sensitive data, to the extent that those facts are attributable to them.

The reservations of article 16 remain applicable: this cap never covers liabilities that cannot lawfully be limited, and it may be relied upon only against professional Clients.

Article 25. Jurisdiction

After an attempt at amicable resolution, disputes between the Publisher and a professional Client involving a cross-border element fall within the jurisdiction of the courts of the Perpignan district, in accordance with article 25 of Regulation (EU) No 1215/2012, including where there are several defendants or a warranty claim.