Updated 28 August 2026

This is a translation provided for convenience. Only the French version is legally binding.

Terms of Use

Version applicable during the private beta.

These terms of use ("Terms") govern access to the site quietmetrics.dev and to the Quiet Metrics application (the "Service"), published by Alexandre Ribes, a sole trader operating under the business name La Boîte à Code (the "Publisher"). The Publisher's identity and contact details appear in the legal notice.

The Terms are common to all account holders and users. They are accepted when the account is created. Whether the client is a consumer or a professional is declared only before the first paid subscription, under the conditions of the Terms of Sale.

Definitions

These Terms use the following words. Those also defined in the Terms of Sale keep the same meaning there.

  • Holder: the natural or legal person in whose name the account is opened. That person is referred to as the "Client" in the Terms of Sale once they take out a paid subscription.
  • Authorised user: the person to whom the Holder grants access to their account, after they have accepted an invitation. The Holder is responsible for the acts of their Authorised users as for their own.
  • Measured site: a site declared in the account, for which the Holder holds the necessary rights.
  • Measured visitor: the internet user whose visit or event is measured on a Measured site. That person is not a party to these Terms.

Hierarchy of documents. The DPA prevails on any question concerning personal data processed on behalf of the Holder. The Terms of Sale prevail on any question concerning a paid subscription. These Terms apply to everything else.

1. Purpose of the Service

Quiet Metrics is a web analytics service comprising in particular collection by script, pixel, server SDK or plugin, dashboards, share links, reports and exports. Its collection tools set no identification or tracking cookie; the only things they write on the visitor's device are two values, neither of which carries an identifier: the opt-out marker set by that visitor in order to stop the measurement, and the visit continuity cookie lasting ten sliding minutes. Both are described in the cookie policy. The counting method is described on the How we count page.

This technical characteristic does not relieve the holder of the measured site from analysing the regulations applicable to their own processing activities, settings and purposes.

2. Account creation and private beta

The user provides accurate information and an email address they can verify. They keep that information up to date.

During the private beta, every registration is subject to the Publisher's approval. Approved accounts receive the features and limits of the Pro plan free of charge. The beta creates no paid subscription and allows no automatic payment.

The Publisher may end the beta or open the Service commercially with at least 30 days' notice. Continuing to use the Service on a paid basis then requires a separate step by the holder: choosing a plan, declaring a personal or professional context, accepting the applicable Terms of Sale, and confirming the Stripe Checkout.

3. Credentials and security

The holder protects their credentials, authentication methods and site keys. They inform the Publisher promptly of any suspected compromise. The Publisher may request additional verification where an action appears unusual or disputed.

The qm_pub_ and qm_sec_ keys are specific to each declared site. A secret key must never be published and can be regenerated from the member area.

The Holder can open access to their account to other people, within the limit of their Plan's number of Members. Access exists only once the recipient has accepted an invitation, and the Holder can revoke it at any time. Credentials remain strictly personal: access is opened by invitation, never by sharing a password.

4. Acceptable use

It is prohibited to:

  • measure a site or process content that is manifestly unlawful;
  • transmit, in custom events or their properties, directly identifying data, individual identifiers or sensitive data;
  • circumvent quotas, rate limits or security mechanisms;
  • artificially generate load, visits or events;
  • search for or exploit a vulnerability without prior authorisation;
  • decompile or reverse engineer, except in cases permitted by law;
  • resell access to the Service outside the features and plans that allow it.

Event properties are intended for aggregatable values such as a category, a plan or an amount, and not for tracking a named individual.

5. Responsibilities relating to measured sites

The account holder determines the purposes and means of the web analytics for their sites. Where they act as controller, Quiet Metrics acts as processor under the conditions of the DPA.

It is for the holder in particular to:

  • hold the necessary rights over the measured sites;
  • determine an appropriate legal basis;
  • inform visitors fully;
  • obtain their consent or offer an objection where required;
  • configure the Service in line with the stated purposes;
  • respond to data subject requests with the assistance provided for in the DPA.

The absence of an identification or tracking cookie does not in itself constitute an exemption from consent. Campaigns, UTM parameters, conversions, custom events or journey analyses may call for a specific assessment. Quiet Metrics is neither certified nor approved by the CNIL.

The holder chooses the statistics, the period and the filters exposed by a share link. Anyone holding an unprotected public link can view its content. Where a password is enabled, the holder is responsible for passing it only to the intended recipients.

The holder checks that publishing the statistics reveals no confidential information or personal data. They may revoke the link from the application. Revocation prevents future viewing but does not allow copies or exports already made by a recipient to be recalled.

7. Availability, maintenance and statistics

The Publisher uses reasonable means to maintain the Service and may carry out maintenance or security operations. The scripts and SDKs are designed not to block the operation of the measured site if the Service is unavailable.

The statistics provide web analytics indicators and not a certified count. Discrepancies may result in particular from blockers, network restrictions, configurations, time zones, anti-abuse mechanisms or calculation methods.

Service levels, quotas, billing rules and limitations of liability applicable to paid subscriptions are set out in the Terms of Sale.

8. Intellectual property and data

The Service, its trademark and its interfaces are protected. The SDKs published under the MIT licence may be reused under the terms of that licence.

The holder's measurement data remains theirs. CSV exports are available under the conditions of their plan and during the reversibility period provided for in the Terms of Sale. API access requires the account and the token concerned to still be active.

9. Personal data

The processing of account data is described in the privacy policy. The use of trackers on the public site is described in the cookie policy. The processing of measurements on behalf of the holder is governed by the DPA.

10. Suspension and closure

The Publisher may suspend access in the event of a serious breach, after notice and a reasonable opportunity to remedy the breach where the situation allows. Immediate suspension remains possible where necessary for the security of the Service, the protection of third parties or to stop a manifestly unlawful use; the holder is informed as soon as possible.

Where the Publisher terminates access to a paid account for a reason other than non-payment, the amounts corresponding to the period already paid for and not provided are refunded on a pro rata basis within fourteen days, in accordance with article 10 of the Terms of Sale.

The Holder may request the closure of their account. For a paid subscription, termination, reversibility and the fate of the data are also governed by the Terms of Sale.

11. Changes to the Terms

Users are informed of substantial changes at least 30 days before they take effect, save in the event of a legal or security emergency. Where a change affects a paid subscription or a digital service supplied to a consumer, the specific rules of the Terms of Sale and of the French Consumer Code apply.

Refusing a new version allows the user to stop using the Service and to request the closure of the account before it takes effect. No provision of these Terms deprives a consumer of a mandatory right.

12. Governing law

These Terms are governed by French law. The rules on mediation and jurisdiction applicable to paid subscriptions appear in the Terms of Sale.